Shipping policy

Please allow up to 4–5 weeks for your order to be processed, shipped, and delivered. Many orders may arrive sooner, but timing can vary based on order volume, shipping location, and carrier transit times.

Shipping Address

Please make sure your shipping address is complete and correct, including any apartment, unit, or suite number.

21 Collective is not responsible for delays or returned packages caused by incorrect or incomplete address information. If a package is returned to us for this reason, the customer is responsible for the additional shipping cost to resend it.

Order Changes

We will do our best to accommodate order or address changes, but changes are not guaranteed, especially once fulfillment has begun.

Shipping Costs

Shipping costs are calculated by the carrier based on location, package weight, and number of items. Customers are responsible for all applicable shipping costs.

Delivery Issues

Once your package has been transferred to the carrier, 21 Collective does not control the delivery process. Questions regarding tracking, delays, delivery attempts, or other shipping concerns should be directed to the carrier.

21 Collective is not responsible for packages that are lost, stolen, misdelivered, or damaged while in the carrier’s possession or after confirmed delivery.

We are always happy to assist where possible. For support, please contact Collective21.co@yahoo.com

By placing an order with 21 collective, you acknowledge and agree to the terms above.